Thank you for shopping at DentistWaterFlossers.com. We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we’re here to help with a simple and transparent returns process.
Returns
You have 30 calendar days from the date you received your item to request a return.
To be eligible for a return:
- Your item must be unused and in the same condition that you received it.
- The item must be in its original packaging, including all accessories, manuals, and components.
- You must provide proof of purchase, such as your order confirmation or receipt.
Returns that do not meet these conditions may not be eligible for a refund.
How to Initiate a Return
To start a return, please contact our support team at:
📧 support@dentistwaterflossers.com
Include your order number, reason for the return, and any relevant photos if the item is damaged or defective. Our team will respond within 1–2 business days with instructions for returning the item.
Return Shipping
- Customers are responsible for the cost of return shipping, unless the item is damaged, defective, or incorrect.
- We recommend using a trackable shipping service and retaining proof of postage. We are not responsible for items lost during return transit.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval of your refund.
- If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 5–10 business days.
- Shipping fees (if any) are non-refundable, unless the return is due to an error on our part.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange your item for the same product, contact us at:
📧 support@dentistwaterflossers.com
Non-Returnable Items
The following items are not eligible for return:
- Items returned more than 30 days after delivery
- Used or damaged items not due to our error
- Items not in original packaging or missing components
If you have any questions about our Refund and Returns Policy, please contact us at:
📧 support@dentistwaterflossers.com